In crisis intervention, what verbal tactic is noted as effective to gain the person's attention?

• A. Speak softly and slowly
• B. Shout to command attention
• C. Speak loudly and clearly
• D. Ignore the person until they calm down

Answer: (C)

In crisis intervention, gaining attention hinges on being heard clearly in a chaotic setting. Speaking loudly and clearly projects control and safety, making it easier for the person to hear and process what you’re saying. A deliberate, calm, and direct voice cuts through noise and agitation without seeming aggressive, which helps shift the interaction from threat to communication. Speaking softly can be missed; shouting can escalate fear or aggression; ignoring the person accomplishes nothing. Once you have their attention, use simple, concise language to guide next steps, while maintaining a steady, nonthreatening tone.