What is the ultimate goal of crisis intervention guidance?

• A. Move toward resolution of the situation
• B. Shut down communication to regain control
• C. Place the subject under physical restraint immediately
• D. Avoid all contact until help arrives

Answer: (A)

The main idea behind crisis intervention guidance is to move toward resolving the situation through de-escalation, safety, and collaboration. The goal is to calm the moment, reduce risk, and engage the person in a way that leads to a peaceful, voluntary resolution rather than escalating the crisis. This involves listening, showing empathy, communicating clearly, offering options, and building enough trust for the person to agree to a safe outcome.

Shutting down communication to regain control undermines de-escalation and removes the opportunity to negotiate a safe exit. Immediate physical restraint bypasses the goal of voluntary cooperation and can heighten danger and resistance. Avoiding all contact until help arrives leaves the situation unresolved and increases the risk of harm.